In the event of a medical emergency, including stroke or heart attack, please call 9-1-1 without hesitation! Time is critical in all health emergency situations.
Chester County Hospital's Emergency Department (ED) is staffed by board-certified emergency physicians, physician assistants, nurses and clinicians 24-hours a day and provides care to about 45,000 patients annually who require varying levels of urgent medical care.
When you walk in the entrance of Emergency Department, you will be greeted at the Check-In desk by a Patient Access staff member who will perform a preliminary registration so we can order tests and treatment in our hospital electronic ordering system. A full registration will be completed later during your visit.
A trained team of ED physicians, physician assistants, nurse practitioners, nurses and technicians will provide an initial assessment in the triage area. Our physician assistants and nurse practitioners are under the direct supervision of our ED physicians and they work as a team to coordinate your plan of care.
In the triage room, you will be able to discuss your visit with the provider and nursing team. This rapid first assessment will permit the clinical team to initiate radiology or laboratory studies, or EKGs. Your level of care and treatment pathway will be determined at this time. Medical care in the ED, including medications, laboratory and radiology studies, can be managed from arrival to discharge in several care areas of the ED, including our internal waiting room. Or the ED team may decide to move you to the area of the ED where patients in the most critical condition receive monitoring and treatment.
Patients who are transported to the hospital by ambulance will be evaluated and initially assessed and directed to the appropriate level of care pathway. Your care may start in the triage area, or you may be placed directly into an available bed. After a quick check-in, registration will be completed by a Patient Access staff member at bedside.
Internal Waiting Room
An Internal Waiting Room (IWR) is utilized for patients waiting on radiology and/or laboratory testing and results. A radiology technician will come to take you to the Radiology suite, and then return you to the internal waiting room after your testing. Family members can wait with you there. During this time, a Patient Access representative will complete your paperwork and an ED nurse will speak with you privately about your home medications.
- To support the care of our patients, Case Management staff members are available to facilitate the care provided during your stay and identify potential options for your needs after discharge.
- Language Interpretation Services are available 24 hours a day for all languages including Sign Language.
Emergency Medicine and Chester County Hospital
For more information about emergency medicine physicians on the Medical Staff at Chester County Hospital, call our Physician Referral Service at 800-789-PENN (7366) or visit the Find a Doctor section of our website.
LOCATION and CONTACT INFORMATION
Chester County Hospital
701 E. Marshall Street
West Chester, PA 19380
PARKING: Follow road signs and use the entranced identified as "Emergency."