See the latest Coronavirus Information including testing sites, visitation restrictions, appointments and scheduling, location hours, virtual classes, patient FAQs and more.

COVID-19 Vaccination Enrollment


Currently, we have protocols in place to maximize the safety of all who enter our hospitals and facilities. These safety protocols include limiting visitors to accompany patients to appointments or see them in the hospital. We did not make this decision lightly, and thank you for your understanding. We will continue to evaluate our visitation policies in order to balance the needs of our patients and families with the need to limit exposure to COVID-19.

At this time, the hospital and its facilities will not be utilizing thermal scanning for patients, visitors and companions at our facilities. This decision was made with the following factors in mind:

  • Patients are pre-screened for COVID symptoms and exposure when scheduling their appointments and upon arrival at their appointment.
  • Visitors and companions at Chester County Hospital facilities undergo verbal attestation, a symptom and exposure screening tool, upon entry.
  • Hospital employees are required to use a daily symptom and exposure tracker designed to reduce the risk of COVID-19 spreading within the hospital community.  
  • There are a variety of COVID symptoms, other than fever.
  • Thermal scanning alone has yielded minimal flags for people entering our facilities thus proving minimal utility.

We will continue to evaluate our screening policies in order to balance the needs of our patients and families with the need to limit exposure to COVID-19.

We realize that these restrictions may create challenges, and we are very sorry for any difficulties they may cause. Opportunities exist for "virtual visitation" using a shared iPad in the patient room. If patients or their loved ones are interested in this, please contact the nursing unit. An invitation to a virtual meeting with a private ID and passcode will be sent to the virtual visitor. Hospital staff will be happy to facilitate when able. A video chat with a patient’s care team may also be requested. If you have questions or concerns, please call 610-431-5000.


Effective Wednesday, December 9, 2020, Visiting Hours at Chester County Hospital will be from 10:00 AM to 6:00 PM.


Chester County Hospital Visitation Exemption Guidelines
Updated: December 9, 2020

Patients and families are at the center of the care we provide at Penn Medicine. We carefully consider how to maintain visitation while keeping patients, visitors, and employees safe. The current Visitation Guidelines for the Chester County Hospital Main Campus are listed below. Please read through these Guidelines carefully. 

Emergency Department (ED) Visitation process:

  • Visitors are not permitted in the ED with the following exceptions:
    • End of Life patients limited to two healthy visitors.
    • Patients with special needs or neurocognitive disability, or behavioral concerns may have one healthy visitor, parent, or guardian.
    • One healthy parent or designated guardian of a pediatric patient.
  • We acknowledge that separation from your loved one in the ED is not ideal, and can increase stress and anxiety.  Communication with patients and families is important to the ED.  Our patients are encouraged to update their loved ones throughout their stay, so that our clinical team can continue providing excellent care to patients.  ED team members will endeavor to be in contact with families as the need arises.

The only visitors permitted, who must wear a mask at all times, are listed below:

  • Obstetrics (Labor and Delivery and Maternity) patients may have one healthy support person stay with them for the duration of the visit.  If the support person chooses to leave the hospital, he/she will be able to return the following day.
  • Neonatal Intensive Care Unit (NICU) may have two healthy parents visiting together one time per day. 
  • Pediatric patients may have one parent stay with the hospitalized child for the duration of the hospitalization.
  • Patients who are at the end-of-life, including patients with COVID, may have two healthy visitors at the time of death.
  • Patients with special needs or neurocognitive disability, or behavioral concerns may have one healthy visitor, parent, or guardian.
  • Patients receiving care in the Non-COVID Intensive Care Unit (ICU) and patients on all other Non-COVID inpatient units (medical, surgical and telemetry) may have one healthy visitor per day.
  • Patients undergoing procedures including surgery may have one healthy visitor (see the process for patients coming to the hospital for procedures for more details). 
  • Patients being discharged from the hospital may have one healthy visitor to assist with discharge, if necessary. 
  • Visitors are to be at least 16 years old.
  • There are to be no visitors on Respiratory Units (4 Pavilion and 3 North PCU), except for End of Life situations.
  • Inpatients and Observation patients with pending COVID tests on enhanced isolation may not have visitors until tests results are final and negative for COVID.
  • All Visitors will be subject to the CCH Enhanced Screening Questions. Visitors with a concern related to any of the Screening Questions will not be permitted entry into the hospital; they will be given masks and referred to appropriate medical care.  
    • Visitors are to be restricted if they have traveled, using a (non-commuting) bus, train, or plane in the last 14 days.  End of Life exceptions may be considered. 
  • Family members of employees and physicians, who are members of the medical staff may have the employee or physician visit their family member. The employee/physician must have their ID badge visible at all times.  Employees and physicians are either regularly working at the hospital or permitted to be in the hospital intermittently without restriction). 

Visitor Instructions for the visitors permitted in the section above only: 

  • Visiting hours for ICU, PCU, Medical-Surgical, and Telemetry units will be during the hours of 10a-6p only.
  • Only one healthy visitor can visit per day. (exception: actively dying patients may receive two healthy visitors at the time of death).  However, visitors cannot switch throughout the day.
  • All visitors must wear a face covering or mask at all times, including when they are in the room with the patient.  
  • Visitors may enter and leave the hospital once per day, as applicable based on the specific department guidelines below. 
  • Inpatient visitors must remain with their loved ones with the exception of using the bathroom or in a situation where the care team requires additional space for treatment.
  • If there is an issue or question as to whether a visitor can come into the hospital the Nurse Manager (or designee) should be contacted. If consensus cannot be reached, the decision should be escalated to the CMO or CNO.

OB & Intensive Care Nursery Visitor Instructions:

  • The discharged mother and support person may visit an infant in the NICU together, one time per day.  
  • Once a support person leaves the hospital while a mother is still an inpatient, he/she will be able to return the following day.  
  • NICU parents will receive screening questions and an oral temperature check at the entrance of the NICU each day, as occurs on L&D and Maternity. If their temperature is greater or equal to 100°F or any screening questions are concerning, they will not be able to visit and will need to follow up with their PCP for further instructions. 
  • Support persons receive oral temperature screening twice daily during mother’s hospital stay. 

End of Life COVID/non-COVID Patient Visitor Instructions:

  • Families may identify two persons to visit at the time of death. Multiple visits are not permitted.
  • The family members of COVID patients will don full Personal Protection Equipment (PPE) including gown, gloves, medical mask, eye protection/face shield. The person must be instructed that they cannot remove the PPE when in the patient’s room for the safety of themselves and their family. They will need to leave if they are observed removing PPE.
  • The family members can only visit once and when they leave they will not be permitted back in- any exceptions will need to be approved by the nurse manager or designee.

Process for Patients Coming to the Hospital for Tests/Procedures Including Surgery, Cardiology and Radiology:  

  • Patients presenting to the hospital for a procedure may have one healthy visitor accompany them.
  • Due to limited seating and the need for social distancing, the support person is encouraged to go home to wait. If the support person chooses to stay, it is advised that he/she stay close to the Family Lounge; leaving only to use the restroom, Bistro or Pharmacy.
  • The physician may call the support person when the procedure has ended with a post-procedural report.
  • Prep-Recovery/Ambulatory Care Center (ACC) will call the support person to return to the Prep-Recovery/ACC for pick up at the Discharge door for discharge unless they need to be present for discharge instructions.
  • If the patient will be admitted to an inpatient bed the unit will call the support person with the bed number and he/she will then be permitted to go to the room to see their loved one.

Health Screenings

When entering Chester County Hospital or one of its outpatient facilities, all patients and visitors are required to complete a verbal attestation, a symptom and exposure screening tool used to limit the spread of COVID-19. Any visitor who is sick, has a high risk of prior exposure or has traveled from a high-risk geographical area will not be permitted to enter any hospital or facility under any circumstances.

While you're in the hospital or facility, visitors may have periodic monitoring.

Face Coverings

To help maintain a healthy environment, we are requiring all patients and visitors to wear a face covering or mask at all times. We ask that you bring your own face covering or mask to wear. If you do not have a face covering, we will provide one.

In addition to covering your face, you should practice social distancing and try to restrict your mobility as much as possible.

Penn Medicine Coronavirus Hotline

If you have any questions about the novel coronavirus and COVID-19 disease, please call our toll-free hotline at 833-983-1350.

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