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The recognition highlights the hospital for achieving and sustaining excellence for at least three consecutive years in likelihood to recommend, overall rating and teamwork

Christy Dempsey, CNO for Press Ganey, presents Carli Meister, Director, Patient Experience and Risk at Chester County Hospital, with the Press Ganey Pinnacle of Excellence Award

(West Chester, PA) - Chester County Hospital is pleased to announce it has been named a 2019 Pinnacle of Excellence Award® winner by Press Ganey. The Pinnacle of Excellence Award recognizes top-performing clients from health care organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence for at least three years in achieving and sustaining excellence in likelihood to recommend, overall rating and teamwork. This designation places the hospital in the top four for like-sized hospitals across the country.

"Congratulations to Chester County Hospital for receiving the Pinnacle of Excellence Award," said Patrick T. Ryan, Executive Chairman of Press Ganey. "This honor reflects their unwavering commitment to improving the safety, quality, and experience of care. Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering."

The Press Ganey Pinnacle of Excellence Award is a highly regarded symbol of achievement in the health care industry. According to Michael J. Duncan, Chester County Hospital President and CEO, the award represents an important recognition from the industry's leader in measuring, understanding, and improving the delivery of care.

"Receiving this achievement is a proud moment for not only employees and staff at Chester County Hospital, but also the community we serve. This designation is a direct result of the great people who work within our walls and the excellent, compassionate and deeply personal care they provide our friends, families and neighbors. Collaboration is one of the hospital's core values and while the consistent high rankings in each of these measures is an honor, to be recognized by our patients for teamwork is extraordinary," Duncan shared.

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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