Chester County Hospital is committed to ensuring that you receive high quality care and excellent service. Compliments and encouragement for our staff are always deeply appreciated. Likewise, we believe that it is important to respond to patient and family questions and issues as soon as they arise.
If you need to express an immediate concern - for example: room temperature, cleanliness, or noise – please speak with your nurse or the charge nurse on your unit.
Additional resources for you:
- Patient Advocate: 610-431-5257
- Director, Patient Experience: 610-431-5254
- Non-Business Hours: Nursing Supervisor: 610-431-5170
If you wish to file a Complaint with the hospital, either during your stay or after discharge, you may either call 610-431-5254 or write:
- Department of Patient Experience and Risk
Chester County Hospital
701 East Marshall Street
West Chester, PA 19380
You also have the right to file a Grievance directly with:
- The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oak Brook Terrace, Illinois 60181
Complaint Hotline: 1-800-994-6610
- The Pennsylvania Department of Health
Acute and Ambulatory Services
P.O. Box 90
Harrisburg, PA 17108-0090
Complaint Hotline: 1-800-842-0078
- Quality Insights of Pennsylvania
Attention: Review Services
2601 Market Place Street, Suite 320
Harrisburg, PA 17110
Complaint Hotline: 1-800-633-4227
- Office for Civil Rights
U.S. Department of Education
Philadelphia Office
100 Penn Square East, Suite 515
Philadelphia, PA 19107-3323
Phone: 215-656-8541